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Animal Control

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1. There is a dead animal in the street or yard. Will the city remove the animal?

The Public Works Department will remove a dead animal from the street only, not from residential property. Residents will have to call a private service or bag the animal and place in the trash for collection on their regular service day by Republic Services. The ONLY exception to the rule is a dead deer which Public Works will remove. 

The Public Works Department can be reached by calling (636) 227-1385, Monday through Friday, 7:00 am to 3:00 pm. Please note: If the dead animal is on a state road (i.e., Manchester Rd., HWY 141, ) the Missouri Department of Transportation (MoDOT) will pick up the dead animal. MoDOT can be reached by calling (314) 275-1500.

2. What should I do if I see an animal running loose in my neighborhood?

Please contact our non-emergency number at (636) 527-9200. 

For wildlife, please call the Missouri Conservation Department, Powder Valley, at (314) 301-1500, as most other animals are protected by State or Federal law.

3. I have geese, coyotes, and/or deer on my property. What can I do?

Geese, coyotes, and deer are protected through State and Federal law. Please call the Missouri Conservation Department, Powder Valley, at (314) 301-1500 for instructions on what can be done.

4. I have squirrels (other rodents) in my house (attic). Will the city remove them for me?

No, please contact a pest control company for help.

5. I have raccoons and/or opossums in my yard getting into my trash. Will the city remove them for me?

No, please contact St. Louis County Animal Control at (314) 726-6655 during normal business hours between 8:00 am - 5:30 pm; and (314) 889-2341 during off hours and weekends.

6. I have a hornet, bee and/or wasp nest on my property. Will the city remove it for me?

No, please contact a pest control company for help. Please do not attempt to remove a hornet's (or bee or wasp) nest as it is very dangerous and must be handled by a qualified specialist.

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Annexation

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1. What is annexation?

Annexation is an invitation. The City of Manchester is inviting the identified area of unincorporated St. Louis County adjacent to its borders to officially join the City of Manchester through the annexation. Annexation is a long process and involves the St. Louis County Boundary Commission, but ultimately the final decision is in the hands of the voters. 

2. Who votes on annexation?

The annexation proposition would appear on the ballot for both voters in the proposed area of annexation and voters in the current City of Manchester. In order for annexation to happen, the proposition would need to pass with a simple majority in both areas.

3. When will a vote likely take place?

There are many variables before an election date is confirmed, but it is our hope that the annexation question would appear in the April 2023 Municipal Election.

4. How will annexation impact my child’s school?

In short, it won’t. The Parkway School District is not impacted by the annexation vote.

5. What services does the City of Manchester provide?

Policing, subsidized weekly trash/recycling/yard waste, street and sidewalk maintenance, award-winning snow removal, stormwater management, and beautiful parks are just a few of the benefits enjoyed by Manchester residents.  We are proud of the range of our services but also the quality. Manchester focuses on being a responsive, caring community partner.

6. Who would respond if my family has an emergency?

If successful, the Manchester Police Department would be your responding police department. Given the Department’s closer proximity to the annexation area, response times will be faster, within four minutes. Fire and ambulance service will not change and will continue to be provided by the West County EMS & Fire District.

7. My address says “Ballwin, MO.” How will annexation impact my mail delivery? Will my zip code change?

The “Ballwin” designation in your address signifies the Ballwin Post Office, which distributes mail in the area, including in Manchester. If annexation is successful, moving forward you may use Ballwin or Manchester in your address since the Post Office recognizes both. Your zip code will not change.

8. Who will be my elected officials?

One of the benefits of localized government are representatives that live in your immediate area. Currently, the City of Manchester has three wards, each with two aldermen. Should annexation move forward, we anticipate that an additional ward would be added, along with two representatives on the Board of Aldermen.

9. What do you mean I’ll have more influence in my community?

The ratio of elected officials to residents currently in St. Louis County is 1:143,000. By adding two additional positions to the Board of Aldermen to accommodate new annexation residents, the ratio in Manchester would be 1:4,000. City Hall is approximately 3 miles from the annexation area and it is free to park. Meetings are held at the Justice Center at the Highlands and there are no metal detectors. Manchester represents a local, accessible government closer to home than St. Louis County Government Center in Clayton.

In addition, new residents would be eligible to serve on a variety of appointed City boards and Commissions, including Planning & Zoning, Board of Adjustment, Tree Board, and Veterans Commission. The City of Manchester believes residents should be active in creating the hometown and quality of life they desire.

10. How do I get more information about annexation?

Join us for the conversation! Manchester is hosting a series of community meetings to share details about annexation, the timeline, and what it means for you. Details can be found here.

We are also happy to come speak to your neighborhood group, Homeowner’s Association, or even book club! Call City Hall at 636-227-1385 to request a visit.

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Board of Adjustment

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1. Did you receive a notice of a Board of Adjustment hearing in the mail?

Board of Adjustment notices are mailed to all property owners within a 185 foot radius of the property where the variance request is located. This notice is just to inform you of the hearing. You do not need to do anything, however, you are welcome to attend the meeting (see the letter received for meeting information) and speak either for or against the requested variance.

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City Clerk

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1. What do I do if I have a street light problem?

You may contact Ameren Missouri at 314-342-1000. They will ask for the number shown at the top of the light pole.

2. Who do I contact if my power is out?

Ameren Missouri at 314-432-1000

3. Who do I contact if there is a strong smell of natural gas?

Spire at 314-621-6960

4. Where do I get birth or death certificates?

This information is available from the St. Louis County Government Center, Department of Vital Records, phone: 314-615-1685.

5. How do I get a copy of my subdivision's indentures and ByLaws?

This information is obtainable from the St. Louis County Government Center, phone: 314-615-7102.

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Code Enforcement

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1. Are there rules for parking commercial vehicles?

No person shall park, keep, store or leave any commercial vehicle or truck in any residential zoning district of the City, nor shall any person, whether as an owner or occupant or agent thereof, allow a commercial vehicle or truck to be parked there. This doesn't include regular vans or pickup trucks with a license plate not to exceed 12,000 GVW. (Section 355.180)

2. How often must I mow my grass?

All grass, weeds, and vegetation must be kept below 10 inches in height. (Section 215.100)

3. What is the purpose of the property maintenance code?

The city's Property Maintenance Code is designed to maintain property values in the community. Common violations include:

• Accumulation of rubbish or garbage
• Broken windows
• Improperly contained mulch
• Peeling paint
• Rotten siding

4. How do I prepare my yard waste for collection?

Yard waste must be in brown biodegradable paper bags or in 30-gallon trash cans labeled "Yard Waste." No plastic bags are allowed. Bundled limbs or branches will be picked up provided that the bundles are no larger than four feet in length and two feet in diameter.

5. Why did I receive a violation door hanger?

The City has implemented a door hanger notification system that notifies the resident of any violations of the Property Maintenance Code or the City's Ordinances.

6. What are the time restrictions for placing containers at the curb for collection?

All solid waste, yard waste, bulky waste and recyclables may be placed at the curb adjacent to the premises not sooner than the night (after sunset) before the designated day for collection thereof, except where other or related programs as authorized or approved by the City may allow for a longer or varied placement time at the curb line. Such items shall be placed in appropriate containers, such as heavy-duty trash bags or solid waste containers with tight-fitting covers. All containers shall be removed from the curb no later than 8:00 P.M. on the day of the regularly scheduled trash collection services or within twelve (12) hours of the time such trash service has actually been provided, whichever is later. Except as provided for herein, all containers shall be stored at least twenty-five (25) feet behind the front yard building line unless fully screened from public view from the fronting road or street. The fronting road or street shall be determined by the mailing address of the property. The maximum number of solid waste containers placed at the curb for pickup at any one time shall conform to the City's current trash collection/hauling contract. (Section 240.080)

7. Where can I park my recreational vehicle?

Recreational vehicles, boats, and utility trailers that are stored on the property must be parked behind the established front building line. In addition, all recreational vehicles, boats, and utility trailers must be parked on an improved surface of concrete or asphalt. (Section 355.230)

8. Must my inoperable vehicle be licensed?

Any vehicle that is not registered having current plates/tags and immediately operable must be removed from the street or private property. (Section 215.020 & 215.040)

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General Information

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1. When is an occupancy permit required?

It shall be unlawful for any person, owner, corporation, or agent to occupy or permit the occupancy of any commercial, multi -family residential or single-family residential structure in the City without first obtaining an occupancy inspection and occupancy permit. The term "occupancy" shall include the movement of furniture, equipment or other property into said structure.
(Section 505.040 Occupancy Permits)

2. Are fireworks allowed?

It is illegal to sell or use fireworks within the city. Sparklers are not included in this prohibition.

3. Are solicitors allowed?

Only non-profit charitable organizations may conduct door-to-door solicitations. The organization must obtain a permit from the city. In addition, each person involved in the solicitation must have in his / her possession an identification card signed by the City Administrator. Door-to-door solicitations may take place between the hours of 9 a.m. and 9 p.m.

4. Can I dump or blow my snow on the sidewalk or street?

No person shall deposit, or cause to be deposited, any snow and/or ice on or against a fire hydrant or on any sidewalk, street, or area of public transportation, except that snow and ice may be windrowed on public roads incident to the cleaning thereof.

5. Can I park in front of a mailbox or across a sidewalk?

It is unlawful to park within 15 feet of any mailbox or on or across any sidewalk.

6. Are there rules for parking commercial vehicles?

No person shall park, keep, store or leave any commercial vehicle or truck in any residential zoning district of the City, nor shall any person, whether as an owner or occupant or agent thereof, allow a commercial vehicle or truck to be parked there. This doesn't include regular vans or pickup trucks with a license plate not to exceed 12,000 GVW.

7. Do I have to clear off my sidewalk after a snowfall?

The occupant of any lot shall be primarily responsible for the removal of snow or ice from abutting sidewalks.

8. Do I need a building permit?

A permit is required for many improvements, including:

• Building additions
• Fencing
• Most decks
• Retaining walls more than three feet in height
• Storage sheds

The Planning and Zoning Department can assist you in finalizing your home improvement plan.

9. Do I need to leash my pet?

Animals must be kept on a leash when off their own property or otherwise under the owner's control.

• The number of allowable animals may be no more than three dogs, three cats, or a combination of five dogs and cats.
• Puppies and kittens under four months of age are excluded.
• Excessive barking or other noise disturbance by an animal is considered a municipal violation, subject to prosecution through the Manchester Municipal Court. The Police Department can only enforce this ordinance provision if the officer can personally hear the barking or other animal noise.

10. How do I prepare my yard waste for collection?

Yard waste must be in brown biodegradable paper bags or in 30-gallon trash cans labeled "Yard Waste." No plastic bags are allowed. Bundled limbs or branches will be picked up provided that the bundles are no larger than four feet in length and two feet in diameter.

11. How loud can I play my radio?

It is considered unnecessary and disturbing to play a radio in a manner to be plainly audible at a distance of 50 feet from a building or vehicle.

12. How often must I mow my grass?

All grass, weeds, and vegetation must be kept below 10 inches in height.

13. If I want to rent my property, what must I do?

All single-family residential property that is for rent must be inspected and a permit obtained prior to occupancy.

14. Is curbside recycling offered?

As part of the city's refuse collection service, residents may elect to have curbside recycling as part of their service. Items that can be recycled are:

• Newspapers
• Tin and aluminum cans
• Glass (clear, brown, amber)
• Grade 1 and 2 plastic items such as milk jugs and soda bottles

Items may be co-mingled, with newspapers placed on top. All recyclables must be placed in a bin provided by the city's refuse hauler.

15. Is there a limit on the number of garage sales I can have?

A resident may hold a maximum of three garage / yard sales during a calendar year. A permit from the city is required. There is no charge for the first and second sale permits. A fee of $50 will be charged for the third permit. Garage / yard sales can only be held during daylight hours for no more than three consecutive days or two consecutive weekend days.

16. Must my inoperable vehicle be licensed?

Any vehicle that is not registered and / or has been inoperable must be removed from the street or private property.

17. What is the curfew?

Minors under the age of 17 are required to observe an 11 p.m. curfew during the week and midnight on Friday and Saturday nights.

18. What is the purpose of the property maintenance code?

The city's Property Maintenance Code is designed to maintain property values in the community. Common violations include:

• Accumulation of rubbish or garbage
• Broken windows
• Improperly contained mulch
• Peeling paint
• Rotten siding

19. What roads do you plow?

• City Snow Routes (PDF)

20. What's your noise ordinance?

Any excessive noise or loud playing of musical instruments constitutes a public nuisance. In addition, noise caused by construction, repair, remodeling, or grading of real property is prohibited between the hours of 8 p.m. and 7 a.m. on weekdays and Saturdays, and any time on Sunday or federal holidays. Noise generated by normal maintenance associated with residential property, such as mowing of grass, can occur between the hours of 7 a.m. and 8 p.m., Monday through Saturday, and the hours of 9 a.m. and 8 p.m. on Sunday.

21. Where can I park my recreational vehicle?

Recreational vehicles, boats, and utility trailers that are stored in an enclosed area must be parked behind the established front building line. In addition, all recreational vehicles, boats, and utility trailers must be parked on an improved surface.

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Parks, Recreation, & Arts

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1. What is Manchester Homecoming Festival and when is it?

This Festival is open to everyone we have great carnival rides and games, lots of food, kids entertainment, parade, car show, Live Music, and more!

This annual event is always the weekend after Labor Day

For 2019 it is Friday thru Sunday, September 6-8

More information HERE

2. How do I reserve a Pavilion in one of the parks in Manchester?

Manchester has 4 pavilions available at Schroeder Park and 1 pavilion at Margaret Stoecker Park. To reserve a pavilion, you may now book online at Facility Rentals (not available for businesses or non-profits) or you can come to the Park Office. 

Please see our website for complete list of pavilion capacities and use guidelines.

Non-Residents may only reserve a max. of 30 days in advance. To qualify as a non-profit, you MUST present a tax-exempt certificate.

3. How do I rent a room at the new Park Office Building?

The Manchester Park Building offers several options for your next meeting, birthday party, shower, or other event. We offer a spacious 50 ft. x 40 ft. room that looks out the large glass windows into beautiful Schroeder Park. This room can be rented as one large space or it can be divided into 2 smaller spaces. In addition, we offer a conference room for smaller meetings. 

Please contact Becky at bjones@manchestermo.gov or 636-391-6326 x400

Click here for more information

4. Do I need a Resident ID Card?

In order to receive the resident rates at the Aquatic Center, Manchester Residents will need to purchase a resident ID card (fob). 

Fobs are $4/Renewals and replacements are $3. You will need to provide proof of residency (driver license and utility bill) 

5. What are the Park Office hours?

The Park office is open Monday - Friday 8:00 AM - 4:30 PM

6. What are the Park Hours?

The parks are open from Sunrise to Sunset

The courts at Schroeder park are open later and can be lit until 10:30 PM

7. Why am I being charged as a non-resident when I register on the registration site?!

Along with the new registration software comes new glitches. When you enter your address there are a few things that have to be exact to match residency. 

1. You will need to enter the abbreviation for your street (Dr. , St., Ln., Blvd., etc.)

2. When you type in the zip code, it auto-populates a city. That is correct, do not change it to Manchester. 

If you are still having trouble, just give us a call and we will get it straightened out for you.

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Planning & Zoning

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1. When is an occupancy permit required?

It shall be unlawful for any person, owner, corporation, or agent to occupy or permit the occupancy of any commercial, multi -family residential or single-family residential structure in the City without first obtaining an occupancy inspection and occupancy permit. The term "occupancy" shall include the movement of furniture, equipment or other property into said structure.
(Section 505.040 Occupancy Permits)

2. Do I need a building permit?

A permit is required for many improvements, including:

• Building additions
• Fencing
• Most decks
• Retaining walls more than three feet in height
• Storage sheds

The Planning and Zoning Department can assist you in finalizing your home improvement plan.

3. If I want to rent my property, what must I do?

All single-family residential property that is for rent must be inspected and a permit obtained prior to occupancy.

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Public Works

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1. What do I do if I have a street light problem?

You may contact Ameren Missouri at 314-342-1000. They will ask for the number shown at the top of the light pole.

2. Whom do I contact if my power is out?

Ameren Missouri at 314-342-1000

3. Whom do I contact if there is a strong smell of natural gas?

Spire at 314-621-6960

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Solicitation

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1. Why is commercial solicitation allowed now?

The Supreme Court has consistently ruled in protection of the First Amendment rights of commercial speech. In accordance with this, and with the protection of resident's privacy and property rights, the City of Manchester passed Ordinance No.22-2347 on March 21st providing license requirements for commercial solicitors within City Limits.  

2. How much is a Commercial Solicitation License?

The Commercial Solicitation License has an application fee of $50.00 and a license fee of $10/day soliciting. No license fee shall be transferrable from one licensee to another. The license fee shall be used to defray the cost of any potential investigation of unlawful practices by the proposed applicant. 

3. What are the permitted hours of solicitation?

The permitted hours of solicitation are between 9:00 am to 7:00 pm.